Martin's extensive career in housing, spanning over three decades, has had a significant impact on the customer experience. His deep involvement in both frontline and management roles has given him firsthand insight into the challenges and needs of customers, which has informed his strategic approach to customer service.
I have had the privilege of successfully leading our Customer Service Excellence Accreditation for the past nine years, during which we have been recognized for over 30 compliance plus services. As the lead customer officer, I also oversaw the introduction of our call centre telephony system and the launch of our customer portal. I am excited to continue driving innovation and excellence in future projects, ensuring we consistently enhance our customer experience and service delivery.
Martin Saunders - Head Of Customer Access