Everything that we deliver across the group is to benefit our customers. Achieving excellence is something that is extremely important to us. We are proud to have held the Cabinet Office’s prestigious Customer Service Excellence (CSE) Standard for the last 12 years. The standard recognises that we deliver services which are efficient, effective, and customer focused.
We have consistently high levels of customer satisfaction and rank in the top performers across all services. We continuously invest in improving services, including ongoing development of our digital journey to give the best possible customer experience and access to our services.