Stockport Homes Group win 'Best Digital Experience' at the Housing Digital Innovation Awards

Stockport Homes Group were crowned winners of the prestigious ‘Best Digital Experience’ Award, at the National Housing Digital Innovation Awards, held in Birmingham on Thursday 9th February.

This award win has been made possible by overwhelming customer involvement in designing and developing a new website, that is accessible, has relevant information and makes accessing online services as simple as possible. Over 1400 customers provided feedback and opinions to help shape the new site, as part of Stockport Homes Groups commitment to digital transformation and in delivering excellent online services for customers, along with using technology to really understand trends in how visitors use the website.

The judges said: "Using Hotjar technology to gain insight clearly informed how the website has been structured to meet the needs of its users. The website has clearly improved user experience and the dual approach of resident engagement and analytic tools is commendable."

Jenny Osbourne, Chair of the Board at Stockport Homes stood outside SHG offices

We have a reputation for delivering excellent landlord services and being an innovative organisation. We’re proud to put our customers at the forefront of everything we do and of our ability to adapt and innovate to meet changing needs and challenges. On behalf of the Board, I would like to thank all of our customers for contributing to the styling, content and success of our new website.

Jenny Osbourne, Chair of the Board at Stockport Homes